Last Updated: 25 February 2026 (Japan Standard Time)
Introduction
These Terms and Conditions (“Terms”) govern your use of the Airsoft Online Japan website and all services provided through it, including event bookings, Elite membership, and donations (collectively, the “Services”).
By creating an account, booking an event, purchasing membership, making a donation, or otherwise using the Services, you agree to these Terms. If you do not agree, you must not use the Services.
Definitions
“AOJ”, “we”, “us”, “our” means Airsoft Online Japan, the operator of the website and organiser/co-ordinator of AOJ community events.
“You”, “your”, “user”, “member” means the person using the Services.
“Account” means a registered user account on the website.
“Event” means any game day, training day, social event, or other activity listed on the website that accepts bookings.
“Ticket” or “Booking” means a reservation for participation in an Event.
“Elite Membership” means the paid annual membership plan offered by AOJ.
“Donation” means a voluntary contribution made to support AOJ.
“My Bookings Page” means the logged-in page on the website showing your booking status.
“Stars” means the visible five-star member standing indicator displayed on a member profile.
Account Requirement and Eligibility
An Account is mandatory. Guest bookings and checkout without an account are not permitted under any circumstance.
You must provide accurate information and keep your Account details up to date.
Accounts are personal. Sharing login credentials is prohibited.
You must have legal capacity to enter into binding contracts under applicable law. Any Event-specific age requirements listed on an Event page apply and may be enforced at check-in.
Booking Flow, Confirmation and Payment
A Booking is not confirmed unless:
- payment has been made in full; or
- your My Bookings Page shows the status as “Confirmed”.
If you arrive at an Event without a confirmed Booking, participation may be refused (including where the Event is sold out, capped, or the venue requires a pre-submitted list).
Unless you are an Elite member using an eligible Elite benefit (see “Elite Membership”), all bookings must be paid in advance by the deadline shown on the Event listing or invoice.
Accepted payment methods are displayed during checkout (or otherwise communicated by AOJ).
Bookings are non-transferable unless AOJ provides written approval for a specific Event.
If you need to change a booking, the standard method is cancellation (subject to the refund rules) and making a new booking (subject to capacity).
Event Cancellation and Refund Policy
All timelines are measured in Japan Standard Time (JST) and based on the scheduled Event start time.
Customer Cancellation:
- 14 days or more before Event: 100% refund
- Within 14 days before Event: 50% refund
- Within 7 days before Event: No refund
How to cancel: You must cancel using the website cancellation function in the “My Bookings” page or on the Cancellation page. Any other method of cancellation will not be considered/processed. A cancellation is effective only once you receive confirmation (status update on your booking page).
Refund method: Refunds are issued to the original payment method where practical. If that is not possible, AOJ will choose a reasonable alternative method.
Processing time: Refunds will be processed within 7 days of cancellation. Your bank/payment provider may add additional processing time.
No-show: If you do not attend, it is treated as a late cancellation/no-show and is non-refundable.
Cancellation fees reflect operational costs, venue commitments, and administrative expenses associated with event preparation.
Event Changes, Venue Rules, and Organiser Cancellation
AOJ may change Event details (including timetable, scenario structure, rules, or minor logistics) where reasonably necessary for safety, venue constraints, weather, staffing, or operational reasons.
Venue/field authority: Many Events occur at independent venues/fields. Venue rules apply on site. If a venue refuses entry or removes you for violating venue rules, AOJ may treat this as a breach of these Terms and may apply strikes.
If AOJ cancels an Event entirely, AOJ will provide either:
- a full refund of the Event booking fee; or
- an alternative remedy described on the Event page (for example, a transfer to a replacement date), at your election where practical.
Force majeure: AOJ is not responsible for failure to perform where the cause is outside AOJ’s reasonable control (e.g., severe weather, transport disruption, venue closure, natural disaster, serious safety incident, or legal restrictions). Where a force majeure cancellation occurs, AOJ will apply the organiser cancellation approach above.
Donations
Donations are voluntary and non-refundable under any circumstances.
Donations do not guarantee Event entry, priority booking, special treatment, or specific outcomes.
Elite Membership
Term: Elite Membership lasts one year from the date of purchase (the “membership term”), unless cancelled or terminated earlier under these Terms.
Elite Benefits:
- One free cancellation per membership term: Once per membership term, an Elite member may cancel one eligible Event booking for a full refund, provided the cancellation is completed before the Event start time.
- Cash on the day (eligible bookings only): Elite members may book eligible Events and pay cash at check-in on the Event day, if the My Bookings Page shows the booking as “Confirmed”.
- Discounts: Elite Membership grants up to 20% off Event ticket fees (discount rate may vary by Event and may be excluded for special Events, third-party priced Events, or cost-price Events as stated on the Event listing).
- Free patch: When registering for Elite Membership, you may select one free patch from the options offered by AOJ at that time (while stocks last, where applicable).
Limits and fair use: The “one free cancellation” benefit is limited to one booking per membership term, regardless of how many Events you book.
AOJ may exclude certain Events from cash-on-day payment (for example, where the venue requires prepayment or where capacity control requires upfront payment). Such exclusions will be stated on the Event listing or at checkout.
Elite benefits are personal and non-transferable.
Elite Membership refunds: Unless required by applicable law, Elite Membership fees are non-refundable once the membership term has started (including if you do not use the benefits).
Non-payment consequences (Elite cash-on-day): If you book an Event using the cash-on-day benefit and fail to attend or fail to pay at check-in, AOJ may apply strikes, suspend the cash-on-day benefit for the remainder of the membership term, and/or require advance payment for all future bookings.
Strike Policy and Member Conduct
AOJ operates a strike policy to keep Events safe, legal, and professional.
Starting standing: Every member begins with 5 Stars visible on their profile.
Strikes may be issued if a member:
- receives credible complaints from other members or the venue/field,
- causes problems at Events (repeated rule-breaking, unsafe behaviour, refusal to follow safety instructions),
- becomes involved in illegal matters such as theft,
- brings overpowered/illegal airsoft guns to Events,
- engages in verbal abuse, harassment, intimidation, or physical abuse,
- engages in any conduct that creates a safety risk or damages AOJ’s relationship with venues/fields.
Severity: AOJ may remove 1 or more Stars per incident depending on severity. Exceptionally severe incidents may result in immediate removal from an Event and/or immediate ban without progressive strikes.
Outcome at zero Stars: Once all Stars are gone, the member will be banned from booking and participation in AOJ Events and banned from AOJ social media channels.
Process and evidence: AOJ will act reasonably. AOJ may use reports from leaders, venue staff, photos/video evidence, and credible member statements. AOJ may choose not to disclose certain evidence to protect complainants’ safety and privacy.
Appeal: You may request a review by contacting AOJ support. AOJ may uphold, reduce, or remove strikes at its discretion based on the information available.
Safety and Equipment Compliance
You must comply with all applicable laws and the venue/field rules at every Event.
Chronograph checks and equipment limits: AOJ and/or venue staff may require chronograph checks and may refuse use of any airsoft gun that is suspected to be overpowered, unsafe, or illegal.
Protective equipment: Eye protection is mandatory during gameplay and any other safety equipment required by the venue or Event rules must be worn.
Prohibited behaviour and items: Alcohol or drug impairment, fighting, threats, harassment, theft, or intentional unsafe play will result in removal and may trigger strikes or bans.
Health and fitness: You are responsible for assessing your fitness to participate. If you have a medical condition that may affect safe participation, you should seek medical advice before attending and inform AOJ/venue staff where appropriate.
Liability
Assumption of risk: Airsoft and outdoor/physical events carry inherent risks (including slips, trips, falls, impacts, and equipment-related injuries). You participate at your own risk.
No unlawful exclusion: Nothing in these Terms excludes or limits liability in a way that is not permitted under applicable law.
Limitation of liability (where lawful): To the extent permitted by applicable law, AOJ is not liable for indirect or consequential losses (such as loss of enjoyment, travel costs, accommodation costs, or lost income) arising from Event changes or cancellation.
Property: You are responsible for your own equipment and personal belongings. AOJ is not responsible for loss or theft unless liability cannot be excluded under applicable law.
Media and Photography
AOJ may take photos or video at Events for community and promotional use (website, social media, recap albums).
Opt-out: If you do not want your identifiable image used, notify AOJ before the Event (or, if not possible, notify a leader at check-in). AOJ will make reasonable efforts to respect opt-outs, but cannot guarantee exclusion from all background footage.
Community and Operational Structure
Volunteer leadership: AOJ leaders operate as volunteers only.
Use of income: Any income above the leader’s initial cost for each Event goes towards operational costs such as website fees, taxes, and transaction fees. Anything left over is put back into the community.
Suspension and Termination
AOJ may suspend or terminate Accounts, cancel bookings, and/or refuse service where you breach these Terms, breach venue rules, or create safety/legal risk.
Fraud and abuse: Attempting to circumvent account requirements, payment requirements, or strike enforcement is a serious breach.
Changes to These Terms
AOJ may amend these Terms from time to time. The “Last Updated” date will change. Continued use of Services after changes take effect constitutes acceptance of the updated Terms.
Governing Law and Jurisdiction
These Terms are governed by the laws of Japan, and disputes will be submitted to the courts with jurisdiction over AOJ’s principal place of business, unless mandatory consumer protection rules require otherwise.
Contact
AOJ publishes operator contact information in an easily accessible place on the website. Please refer to the “Specified Commercial Transactions Act Disclosure (特定商取引法に基づく表記)” page.
Prices (販売価格 / 対価)
- Event ticket prices are displayed on each Event page.
- Elite Membership fee is displayed on the membership page.
- Donation amount is ¥500 and can be selected by quantity.
Additional Fees (商品代金以外の必要料金)
- Internet connection fees and data charges are the customer’s responsibility.
Payment Methods (支払方法)
Credit Card, Apple Pay, Wire Transfer & Cash (Cash is for Elite Members only)
Elite Members: eligible bookings may be confirmed with cash payment on the Event day, as stated on the Event listing and in these Terms.
Payment Timing (支払時期)
- Standard bookings: payment in advance when booking, or finalise within 7 days of booking.
- Elite cash-on-day bookings: pay at Event check-in (eligible Events only).
Time of Service Provision (役務の提供時期)
- Events are provided on the date/time shown on the Event listing.
- Membership benefits apply during the membership term.
Cancellations and Refunds (キャンセル・返金)
Event cancellations by customers:
- 14 days or more before Event start time: 100% refund
- Within 14 days: 50% refund
- Within 7 days: no refund
Event organiser cancellation: Full refund of booking fee or transfer where offered.
Donations: non-refundable.
Membership: non-refundable once started unless required by law.
Booking Confirmation Rule
Tickets are not confirmed unless payment has been made or the My Bookings Page shows the booking as “Confirmed”. Guest bookings are not accepted.